Le BTS N\u00e9gociation Digitalisation Relation Client (BTS NDRC), tout comme le BTS MUC auparavant, est l\u2019une des formations commerciales les plus compl\u00e8tes. Il pr\u00e9pare les \u00e9tudiants \u00e0 ma\u00eetriser toutes les \u00e9tapes de la relation client, depuis la prospection jusqu\u2019\u00e0 la fid\u00e9lisation.<\/p>\n\n\n\n
Un BTS tourn\u00e9 vers la relation clients<\/p>\n\n\n\n
Ce BTS forme des Attach\u00e9(e)s Commerciaux(es) capables de :<\/p>\n\n\n\n
Prospecter de nouveaux clients
N\u00e9gocier et vendre des produits ou services
G\u00e9rer un portefeuille clients
Fid\u00e9liser la client\u00e8le sur le long terme
La dimension digitale<\/p>\n\n\n\n
La digitalisation occupe une place importante dans cette formation. Les titulaires du BTS NDRC sont form\u00e9s aux outils modernes du commerce, comme :<\/p>\n\n\n\n
Le webmarketing
Les r\u00e9seaux sociaux professionnels
Le suivi clients via des outils num\u00e9riques
Les techniques de communication digitale
Cette dimension digitale permet aux futurs commerciaux d\u2019\u00eatre totalement en phase avec les pratiques actuelles du march\u00e9.<\/p>\n\n\n\n
Ainsi, r\u00e9aliser un BTS NDRC \u00e0 Perpignan offre une formation compl\u00e8te, moderne et tourn\u00e9e vers les exigences du commerce d\u2019aujourd\u2019hui.<\/p>\n\n\n\n
Sa mission<\/p>\n\n\n\n
gestion commerciale
management commercial
technologie commerciale et projets commerciaux
marketing
Programme<\/p>\n\n\n\n
Formation
Les d\u00e9bouch\u00e9s professionnels<\/p>\n\n\n\n
1) La vente et la n\u00e9gociation<\/p>\n\n\n\n
Ce sont les postes les plus courants :<\/p>\n\n\n\n
Commercial \/ Attach\u00e9 commercial
Conseiller client\u00e8le
Vendeur sp\u00e9cialis\u00e9
Charg\u00e9 d\u2019affaires
Agent commercial itin\u00e9rant (terrain)
Tu t\u2019occupes de prospecter, n\u00e9gocier, vendre et fid\u00e9liser les clients.<\/p>\n\n\n\n
2) La relation client & le service commercial<\/p>\n\n\n\n
Conseiller client\u00e8le en banque\/assurance
Assistant commercial
Gestionnaire de portefeuille clients
Tu g\u00e8res les clients, leurs besoins, les litiges, et tu assures le suivi.<\/p>\n\n\n\n
3) Le marketing et la digitalisation<\/p>\n\n\n\n
Gr\u00e2ce au c\u00f4t\u00e9 \u201cdigitalisation\u201d du BTS :<\/p>\n\n\n\n
Community manager
Commercial digital \/ e-commerce
Charg\u00e9 de communication commerciale
Responsable des ventes en ligne
Tu travailles sur les r\u00e9seaux sociaux, les sites internet, la gestion de leads\u2026<\/p>\n\n\n\n
4) Le management<\/p>\n\n\n\n
Avec un peu d\u2019exp\u00e9rience, tu peux \u00e9voluer vers :<\/p>\n\n\n\n
Chef des ventes
Manager d\u2019\u00e9quipe commerciale
Responsable de secteur<\/p>\n","protected":false},"excerpt":{"rendered":"
Le BTS N\u00e9gociation Digitalisation Relation Client (BTS NDRC), tout comme le BTS MUC auparavant, est l\u2019une des formations commerciales les […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-34","page","type-page","status-publish","hentry"],"yoast_head":"\n